Terms and Conditions of Sale - HEY WATCH
Order Placement
These terms apply to the purchase of goods and services by you (the customer). We are HEY WATCH, reachable via email at admin@hey-watch.com and by phone at +1 (404) 610-6767 (referred to as “the Provider”, “we”, “our”). By placing an order for our services, you agree to these terms and conditions.
Definitions
• Consumer: An individual acting for purposes outside their trade, business, or profession.
• Contract: A legally binding agreement between you and us for the supply of goods and services.
• Delivery Location: The place where the goods or services are to be delivered, as specified in the order.
• Goods: The products provided by us, as described in the order.
• Order: Your request for goods or services placed with us through the order process on our website.
• Privacy Policy: The terms under which we handle your personal information via our website.
• Services: The services and goods advertised on our website, as described in your order.
• Website: The platform heywatch.com, where services and goods are available for ordering.
Services and Goods
• The description of our goods and services can be found on the website or other promotional materials. Please note that there may be variations in size, color, or specifications.
• It is your responsibility to ensure that any specifications for custom-made goods are accurate.
• All services are subject to availability.
• We may make changes to the services in order to comply with legal or safety regulations, and will notify affected customers accordingly.
Basis of Sale
• The goods and services listed on our website are not considered contractual offers. We reserve the right to accept or reject any order.
• It is your responsibility to verify that all details of your order are correct before proceeding.
• The contract is formed when we confirm your order. You should carefully review the confirmation to ensure its accuracy.
Pricing and Payment
• Pricing: Prices for goods and services, as well as applicable shipping charges, are displayed on the website or agreed upon in writing.
• Taxes: Prices include any applicable sales tax, unless otherwise specified.
• Payment Methods: Payment is required at the time of placing the order. We accept credit/debit cards and PayPal.
Payment Security
• Payment Processing: Payments are processed securely through trusted payment gateways.
• Fraud Prevention: We reserve the right to cancel any order if fraudulent activity is suspected.
Shipping Policies
• Shipping Fees: Shipping costs may vary depending on the selected shipping method. International shipping fees are calculated at checkout.
• Lost or Damaged Items: HEY WATCH is not liable for any loss or damage to items during transit. However, we will take reasonable steps to resolve any issues.
• Shipping Partners: We use reputable couriers. For more details, please refer to our shipping policy.
Returns and Refunds
• Return Period: You are entitled to a refund or return within 14 days from the date you receive your goods. To initiate this process, please contact us at info@heywatch.com.
• Restocking Fee: A 10% restocking fee applies to returns unless the goods are defective.
• Return Shipping Costs: Unless the goods are defective or incorrect, customers are responsible for the return shipping costs.
Order Cancellation
• Order Cancellation: You may cancel your order before payment is processed. Once payment is made, you are responsible for completing the purchase.
• Cancellation Period: You have the right to cancel the order within 14 days of receiving the goods. Cancellation must be communicated via email or letter.
• Return After Cancellation: If the goods have been received, they must be returned in their original condition.
Right of Cancellation
• Cooling-Off Period: You have the right to cancel the contract within 14 days from the day you receive the goods.
• Notification: To cancel, please inform us via email, letter, or through the cancellation form on our website. We will acknowledge receipt of cancellations via email.
• Deductions: Refunds may be reduced if the goods show signs of use beyond normal inspection.
Compliance and Warranty
• Goods Quality: All goods will conform to their description when delivered.
• Warranty: A 2-year warranty is provided for all goods purchased through HEY WATCH.
Complaints
Any complaints should be submitted via email to our support team. We will respond promptly, though immediate resolution cannot be guaranteed.
Liability and Legal
• Health and Safety: HEY WATCH is not responsible for any health or safety issues that arise after the goods have been received.
• Governing Law: Any disputes related to the use of this website or services will be governed by the laws of the United States.
Modifications to Billing Terms and Conditions
We reserve the right to change these billing terms at any time. Changes will be posted on the website, and continued use of the site will signify acceptance of the updated terms.
Customer Acknowledgment
By placing an order with HEY WATCH, you acknowledge and accept these billing terms and conditions, including restocking fees and return policies.
Important Note Regarding Operations in the United States
HEY WATCH is a company based in the United States. We operate internationally, and our services are available to customers worldwide, including in the United States. While we are based in the U.S., we comply with all relevant U.S. consumer protection laws. Please note that minor claims or legal disputes may be subject to limitations based on our international status.