Politique d'expédition

Effective Date: 01/01/2025

At HEY WATCH, we are committed to offering you a seamless online shopping experience with fast, reliable, and free express shipping on all eligible orders. Please read our Shipping Policy carefully.

1. Shipping Areas

We ship worldwide, including:

  • United States
  • European Union
  • Switzerland

If you would like to inquire about specific shipping options for your region, feel free to contact us.

2. Delivery Timeframes

Estimated delivery times:

  • United States: 1 to 5 business days
  • European Union: 1 to 5 business days
  • Switzerland: 1 to 5 business days

Note: Some products may ship directly from our European logistics partners, which could slightly affect delivery times based on stock location and carrier logistics.

3. Shipping Fees

We are pleased to offer free express shipping on all eligible orders to the United States, the European Union, and Switzerland.

Delivery is handled via trusted international carriers to ensure fast and secure delivery.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your shipment directly with the carrier.

5. Delays and Shipping Issues

Delays may occur due to external factors such as extreme weather conditions, carrier logistics, or customs processing. In case of a delay, we will inform you promptly and provide updates on your order.

6. International Shipping

International orders may be subject to customs duties and import taxes. These fees are the customer’s responsibility and are not included in the free shipping service.

7. Address Issues

Please ensure that all shipping information provided is accurate and complete. Additional shipping fees will apply if an incorrect or incomplete address results in the return of the package.

8. Returns and Exchanges

We offer a 14-day return window after receiving your order.

Quick Return Summary:
• Return window: 14 days
• Return shipping fee: CHF 20 (unless the product received is incorrect or defective)
• Condition: Items must be unused and returned in their original packaging
• Contact: support@hey-watch.com

Return shipping costs are CHF 20 and are the customer’s responsibility unless the product received is incorrect or defective.

Returns must not be sent to our Wilmington office address. The correct return address will be provided by our customer service team upon request.

9. Customer Service

If you have any questions or need assistance:

We are committed to ensuring your satisfaction and providing the best possible shopping experience at HEY WATCH.