AGB

Terms of Service

Effective Date: 01/01/2025

Welcome to HEY WATCH. These Terms of Service (“Terms”) govern your use of our website, www.heywatch.com (the “Site”), and your purchase of products from us. By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. Please read these Terms carefully before using the Site.

1. General Information

HEY WATCH is owned and operated by Swiss Link Trade LLC, registered in Delaware, USA. You can contact us at:

  • Email: support@hey-watch.com
  • WhatsApp: +1 (404) 610-6767
  • Address: 1201 North Orange Street, Suite 700, Wilmington, DE 19801, USA

Note: HEY WATCH operates as an authorized distributor and reseller of various international brands. We do not manufacture the products sold on this Site. Some products are fulfilled by external logistics partners based in the European Union.

2. Product Information

We strive to ensure the accuracy of all product descriptions, prices, and other content on our Site. However, we do not guarantee that all product descriptions or pricing information is error-free. Prices and availability are subject to change without notice.

3. Order Process

By placing an order on the Site, you agree to purchase the products subject to the following conditions:

  • All orders are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order for any reason.
  • You must provide accurate and complete information for shipping, billing, and payment.

4. Shipping & Delivery

We ship worldwide, including to the United States, Europe, and Switzerland. Shipping is free for all destinations. Delivery times vary based on your location and product availability.

Note: Some of our products are shipped directly from our logistics partners in Europe. Delivery times may vary depending on the supplier’s location and stock availability. Orders may arrive in separate shipments when sourced from multiple warehouses.

For more information, refer to our Shipping Policy.

5. Returns & Exchanges

We offer a 14-day return and exchange policy after receiving your order.

Products must be returned in their original condition, including packaging, accessories, and documentation.

Return shipping fees: CHF 20 are charged to the customer, unless the product received is incorrect or defective.

Important: Do not send returns to our office address in Wilmington. Once your return request is approved by our customer service team, you will receive a Return Merchandise Authorization (RMA) along with the correct return instructions and warehouse address. Returns sent without prior approval or to an incorrect address will be refused.

6. Payment

We accept various forms of payment, including credit cards, PayPal, and other methods as indicated during checkout. Payment is due at the time of purchase.

7. Privacy & Data Protection

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data. Certain data may be shared with logistics partners solely for the purpose of fulfilling your order.

8. Intellectual Property

All content on the Site, including logos, text, images, and videos, is owned by HEY WATCH or licensed to us. You may not use or reproduce any content without our prior written consent.

9. Limitation of Liability

HEY WATCH is not liable for any damages or losses resulting from the use of the Site, including but not limited to direct, indirect, incidental, or consequential damages. We are not responsible for any errors, omissions, or inaccuracies in the content on the Site.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States (Delaware), the European Union, and Switzerland, without regard to conflict of law principles.

11. Modifications to Terms

We may update or modify these Terms from time to time. Any changes will be posted on this page with the updated effective date. By continuing to use the Site, you agree to be bound by the revised Terms.

12. Contact Us

If you have any questions about these Terms of Service or need further assistance, please contact us at: